How can we help?

Support for the Steps app on iOS and Android. Email us at hello@joinsteps.app or use the form below — we reply within one business day.

Frequently asked

My steps aren’t syncing

On iPhone, Steps reads from Apple Health: open the Health app, go to Sharing → Apps and Services → Steps, and check that reading step data is allowed. On Android it reads from Health Connect: open Health Connect, go to App permissions, and allow Steps to read step data. Syncing happens automatically when you open the app.

How do I join a team?

Ask a teammate for the team’s invite code, then choose “Join a team” in the app and type it in. Codes aren’t case-sensitive, so you can type them however you like.

How do streaks work?

Hit your daily step goal and your streak grows by one. Miss a day and it resets — you can relight it the next day.

What’s free and what’s paid?

Your first team of up to 5 people is free and competes in the global league. Premium (bought by your company) unlocks unlimited teams, larger teams, and private leagues.

How do I delete my account and data?

In the app: open Profile and choose Delete account at the bottom. This removes your account and step history permanently, straight away. You can also email us and we’ll do it for you.